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ACH Error Resolutions
About File Errors

When uploading ACH files, you may encounter errors that prevent processing. This page explains common errors and how to resolve them. If you see an error icon next to a transaction, click on it for more details.

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Invalid Routing or Account Number
You will see a stop sign if there is an invalid routing number in the file, or if a transaction is missing an account number. This error must be corrected before the file can be processed.
Example Error:
Field Value Issue
Routing Number 12345678 Only 8 digits (must be 9)
Account Number (empty) Missing account number

How to Fix:

  1. Click on the stop sign icon next to the invalid entry
  2. A popup will appear showing the bad routing or account number
  3. Enter the correct routing number (9 digits) or account number
  4. Click "Save" to apply the correction
  5. The file will be revalidated automatically
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Banking Information Error
If the bank account in your ACH file does not match the bank account we have on record for the company whose file is being uploaded, you will receive a "banking information" error. You will not be able to process your file until you contact Customer Service and resolve the issue.
Common Causes:
  • The company recently changed their bank account
  • An incorrect account was entered in the payroll system
  • The company has multiple bank accounts on file

How to Fix:

  1. Verify the bank account information in your payroll system
  2. Contact Customer Service at (806) 677-7000 or email ach@herringbank.com
  3. Provide your account number and explain the discrepancy
  4. Customer Service will update the records or advise on next steps
  5. Once resolved, re-upload the file
Customer Service:
Phone: (806) 677-7000
Email: ach@herringbank.com
Hours: Monday - Friday, 8:00 AM - 5:00 PM CT
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Pay Date Warning
If the pay date in the file is in the past or does not meet the processing deadline, you may see a warning. While this won't prevent upload, the effective date may be automatically adjusted.

Resolution:

  1. Review the pay date shown in the file summary
  2. If the date needs to be changed, use the "Change Pay Date" option before approving
  3. For same-day processing requirements, contact Customer Service
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Duplicate File Warning
The system detected that a file with the same name or similar content has been uploaded recently. This is a warning to prevent duplicate payments.

Resolution:

  1. Check the "View Detail" to compare with previously uploaded files
  2. If this is intentionally a new file, proceed with approval
  3. If this is a duplicate, delete the file using "Delete Selected Files"