← Back to Customer Support
Reverse Wires Guide
Important: Wire reversals must be requested within 24 hours of the original wire. Fees may apply.
When to Request a Reverse Wire
A reverse wire may be necessary when:
- Funds were wired in error
- Payroll was cancelled after wire funding
- Duplicate wire was sent
- Amount wired exceeds required funding
Reverse Wire Process
- Contact Customer Support immediately at (806) 677-7000
- Provide original wire reference number
- Complete the Wire Reversal Request form
- Allow 1-2 business days for processing
Fees and Timeline
Reverse wire fees are $25 per transaction. Funds are typically returned within 2-3 business days after approval. Rush processing is available for an additional fee.